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Investing in our people, investing in our clients: why Tax Camp matters

Written by Nicola Taylor | 13 October 2026

Great service and great technology depend on good people working well together. That’s why, alongside investing in our technology and services, we invest in the team behind them.

 

From 19 to 21 October, the Tax Traders and Taxi teams will be away from the office for Tax Camp, our annual three days of learning, connection and reflection. We’ve been going away together since 2017, and it has become an important part of how we keep improving.

 

Tax Camp gives us time to strengthen relationships across the business and develop practical skills that help us work better together. When people trust one another, share knowledge and feel comfortable asking questions, they’re better equipped to solve problems and deliver thoughtful, responsive service.

 

It also gives us space to look beyond the day-to-day. We can step back, question how we do things and explore ways to make tax pooling simpler and more useful for advisers and taxpayers. Taking that time helps us return with fresh perspectives and a clearer sense of where we can make a difference.

 

There’s plenty of laughter and time together, too. The shared experiences help build a team that enjoys its work, cares about each other and brings that same care to our clients.

 

During Tax Camp, we’ll still be monitoring emails and will be a phone call away if anything urgent comes up, although our response times may be a little slower.

 

Thank you for your support as we take time to learn, grow and build an even better Tax Traders for you and your clients.